Clint Rhoads joined Whitman Global Carpet & Floor Care, now part of APEX Group, in June 2007. We recently asked Clint to reflect on the last 15 years and share some of his fondest memories and biggest lessons learned.
1. Can you tell us about your role and responsibilities?
As field operations manager, I help oversee the day-to-day operations of the business and ensure everything flows smoothly. This includes everything from scheduling the work to lining up the technicians and coaching every position along the way.
2. What do you like most about your job?
There's a lot I like, actually: the people I work with, the flexibility in scheduling, and the fact that there’s more autonomy than other jobs.
3. What do you like most about working at APEX Group?
This kind of goes along with the second question, but since I think it applies to many positions at the company, I’d have to say the autonomy. There’s no micromanaging here, and we’re given the resources and trust we need to get the job done.
4. How would you describe the company culture?
APEX Group truly believes in open communication. This can be difficult to achieve because we all guard ourselves somewhat to protect the feelings of others, which is probably a good thing, but the attempt is definitely there.
5. What has been your biggest achievement or success in your time with APEX Group?
I started at Whitman as a lead in training and now serve as field operations manager. I’m proud of working my way up through pretty much all the steps over the years to where I am today.
6. What has been your biggest “lesson learned“ in your time with APEX Group?
I worked at Wendy’s for 12 years before coming to Whitman, and my combined experience has taught me one important truth: Perception is reality. Every client tends to view themselves as our only client, and while in a way that’s true, we have to give the impression to our other clients that they also are our only client.
7. Do you have any favorite memories from your time with APEX Group?
I have a lot of memories from before we merged with APEX, but to keep it more current, I really enjoyed two recent times where I helped get a client back and we started rendering services to them again. In one case, they called us and I happened to be the one to answer the phone, and in the other I called to let them know an invoice was on the way and they asked to schedule another service.
8. Please describe what APEX Group means to you, on a personal level, in 20 words or less.
APEX Group is a community. I would say we’re a “family,” but I feel that there’s more than a familial connection here.